This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across both Mainframe and Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.
As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.
- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- Work experience in software engineering, app support or infrastructure operations or runtime engineering.
- A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
- Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
- Experience in JCL, COBOL & DB2 is preferred.
- Exposure to scheduling tool (Control-M or similar), IBM mainframe utilities, SORT utilities, File Aid, Abend Aid, SPUFI, QMF , mainframe performance product (BMC’s Apptune or similar) is preferred.
- Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Ezytrieve, REXX
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience in technology operations work
- Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
- Experience in cloud platforms such as AWS, Azure, or Google Cloud, Public Cloud certification is a plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
