Service Sales Executive (Elevator Industry)
Position
Service Sales Executive
Department
Service Sales / After Sales
Reporting To
Service Sales Manager
Job Summary
The Service Sales Executive is responsible for generating revenue through Annual Maintenance Contracts (AMC), modernization, repairs, spare parts, and elevator upgrades. The role involves developing new business, maintaining customer relationships, preparing quotations, negotiating contracts, and ensuring customer satisfaction.
Key Responsibilities
- Generate new business for Annual Maintenance Contracts (AMC) for elevators and escalators.
- Identify opportunities for modernization, repairs, upgrades, and spare parts sales.
- Visit existing and potential customers regularly to promote service offerings.
- Prepare and submit quotations, proposals, and service agreements.
- Negotiate pricing and contract terms to achieve sales targets.
- Follow up on pending quotations and convert them into confirmed orders.
- Coordinate with the service and operations teams for smooth execution.
- Maintain strong customer relationships and resolve commercial issues.
- Monitor contract renewals and ensure timely AMC renewals.
- Conduct market surveys to identify new projects and competitors' activities.
- Prepare weekly sales reports and maintain accurate customer records in the CRM system.
- Ensure timely collection of payments from customers.
Required Qualifications
- Diploma/B.E./B.Tech in Mechanical, Electrical, or equivalent.
- MBA in Marketing is an added advantage.
Experience
- 2–5 years of experience in elevator service sales, AMC sales, modernization sales, or industrial service sales.
- Freshers with strong sales aptitude may also be considered.
Skills Required
- Excellent communication and negotiation skills.
- Strong customer relationship management.
- Knowledge of elevator maintenance and modernization services.
- Ability to prepare commercial quotations and contracts.
- Good presentation and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Valid driving license (preferred).
Key Performance Indicators (KPIs)
- Monthly and annual service sales target achievement.
- AMC renewal percentage.
- New AMC contracts acquired.
- Modernization and repair sales.
- Customer retention and satisfaction.
- Collection of outstanding payments.
- Conversion ratio of quotations to orders.
Preferred Industry
- Elevator & Escalator
- Building Automation
- Facility Management
- Industrial Equipment Services
Salary
Good salary, along with performance-based incentives.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
