Job Title:
Senior AI Voice Platform Engineer (Full Stack AI Developer)
Location Sector-62, Noida (UP)
Experience
5–7 Years
Employment Type
Full-Time
About Tradologie
Tradologie is a global B2B trade facilitation platform connecting over 1.25 million verified buyers and sellers across more than 100 countries. We are building the next generation of AI-powered business communication tools, including intelligent voice agents that automate customer engagement, business verification, lead qualification, multilingual conversations, and trade assistance.
We are looking for an experienced engineer to build a complete AI Voice Calling Platform similar to Kesy.ai, customized for B2B trade and enterprise automation.
Job Summary
You will lead the design and development of an enterprise-grade AI Voice Agent platform capable of handling inbound and outbound calls, natural conversations, appointment scheduling, CRM integration, multilingual support, knowledge-based responses, and real-time analytics.
This role requires expertise in AI, voice technologies, backend architecture, cloud infrastructure, and modern web development.
Key Responsibilities
AI Voice Platform Development
- Build a complete AI calling platform similar to Kesy.ai.
- Develop AI-powered inbound and outbound voice agents.
- Enable real-time human-like conversations with low latency.
- Support call transfer to human agents.
- Implement voicemail detection and handling.
- Handle interruptions (barge-in) during conversations.
- Support DTMF and IVR interactions.
- Design conversation flows with dynamic decision-making.
AI & Large Language Models
- Integrate OpenAI GPT models, Google Gemini, or Claude.
- Build Retrieval-Augmented Generation (RAG) pipelines.
- Create knowledge base ingestion from:
o Websites
o PDFs
o Word documents
o FAQs
o Internal documentation
- Build prompt engineering and system prompts.
- Implement memory management for conversations.
- Develop AI workflows using LangGraph or similar orchestration frameworks.
Voice AI
- Integrate Speech-to-Text services such as Deepgram or Whisper.
- Integrate Text-to-Speech providers like ElevenLabs or Cartesia.
- Optimize voice quality and latency.
- Support multilingual conversations.
- Support voice selection and custom voices.
- Implement streaming audio pipelines.
Telephony Integration
o Twilio
o Exotel
o Plivo
- Manage inbound and outbound calls.
- Configure SIP/WebRTC if required.
- Build call recording and playback.
- Generate call summaries automatically.
- Implement call disposition and tagging.
Backend Development
- Design scalable REST APIs.
- Build authentication and authorization.
- Manage customer workspaces.
- Develop background processing for AI jobs.
- Build webhook integrations.
- Implement API rate limiting and monitoring.
- Optimize performance for high concurrency.
Dashboard Development
Develop a modern SaaS dashboard with modules for:
- User Management
- AI Agent Management
- Call History
- Live Call Monitoring
- Analytics Dashboard
- Knowledge Base Management
- Prompt Management
- Phone Number Management
- CRM Integration
- Billing & Subscription
- Team Management
- Campaign Management
- Call Scheduling
- Workflow Automation
- Conversation Logs
- Call Recordings
AI Features
Implement features such as:
- Business verification calls
- Lead qualification
- Appointment scheduling
- Follow-up reminders
- FAQ handling
- Smart escalation to human agents
- AI-generated call summaries
- Sentiment analysis
- Intent detection
- Objection handling
- Automatic data extraction
- CRM updates after each call
Integrations
Develop integrations with:
- Salesforce
- HubSpot
- Zoho CRM
- Microsoft Dynamics
- Google Calendar
- Outlook Calendar
- Slack
- Microsoft Teams
- Email services
- WhatsApp Business APIs
- Internal ERP systems
Security & Infrastructure
- Implement JWT/OAuth authentication.
- Secure APIs and sensitive data.
- Encrypt call recordings and stored information.
- Implement role-based access control.
- Ensure GDPR-style privacy controls where applicable.
- Build scalable cloud deployments.
- Monitor logs and system health.
Required Technical Skills
Frontend
- React.js
- Next.js
- TypeScript
- Tailwind CSS
- Shadcn UI
- Framer Motion
Backend
- Python (FastAPI) or Node.js (NestJS)
- REST APIs
- WebSockets
- PostgreSQL
- Redis
- Celery or BullMQ
- Docker
- Kubernetes (preferred)
AI
- OpenAI APIs
- Google Gemini
- Claude
- LangGraph
- LangChain
- Prompt Engineering
- Vector Databases
- Pinecone
- Qdrant
- pgvector
- RAG architecture
Voice
- Twilio Voice
- Exotel
- Plivo
- Deepgram
- Whisper
ElevenLabs
- Cartesia
- SIP/WebRTC (preferred)
Cloud
- AWS
- Azure
- Google Cloud (preferred)
- S3
- Cloudflare R2
- CDN
- Load Balancers
Nice to Have
- AI Agent architecture experience.
- Experience building SaaS platforms.
- Call center software development.
- CRM integrations.
- Workflow automation platforms.
- Experience with multilingual AI systems.
- Knowledge of MCP (Model Context Protocol).
- Experience building enterprise AI products.
Expected Deliverables
Within the first six months, the candidate should deliver:
- AI Voice Calling Platform (MVP)
- Web Dashboard
- Knowledge Base System
- Voice Agent Builder
- AI Prompt Manager
- Call Analytics Dashboard
- Telephony Integration
- CRM Integration
- User & Team Management
- Subscription & Billing Module
- Deployment to Production
Soft Skills
- Strong system design skills.
- Excellent debugging and problem-solving ability.
- Clear communication and documentation.
- Ability to work independently.
- Experience mentoring junior developers.
- Passion for AI and emerging technologies.
Preferred Candidate Profile
- 5–7 years of software development experience.
- 2+ years of hands-on experience with LLMs and AI agents.
- Experience building production-grade voice AI systems.
- Strong portfolio of AI or SaaS products.
- Familiarity with enterprise architecture and scalable cloud systems.
short note for linkdine job posting and interview mode f2f only
