Position Title: Junior Process Associate
Process: International Voice Process
Location: Coimbatore (On-site)
Shift: US Shift (Night Shift)
CTC: ₹3.18 LPA + Incentives
Position Overview
As a Junior Process Associate, you will be responsible for delivering excellent customer service while driving sales through upselling and cross-selling. This is a voice-based role involving both inbound and outbound calls with international customers. You will address customer queries, recommend suitable solutions or services, and work toward achieving defined performance and conversion targets. This role blends customer support with consultative sales, making it ideal for individuals who are confident communicators, quick learners, and motivated by results. Your contribution will play a key role in enhancing customer satisfaction and supporting business growth.
Job Description International Voice Process
Key Responsibilities
- Handle customer calls and provide accurate, timely support.
- Promote products/services and drive conversions through effective upselling.
- Achieve individual performance metrics and sales targets.
- Document customer interactions and maintain updated records.
- Follow standard operating procedures and ensure call quality.
- Adapt communication style based on customer needs and expectations.
Eligibility Criteria
- Any degree (Freshers are welcome to apply).
- Strong verbal and written communication skills.
- Willingness to learn and grow in an international voice-based process.
- Comfortable working night shifts with rotational weekly offs.
- Ability to handle both inbound and outbound calls professionally.
- Sales-driven mind-set with the ability to meet targets.
What We Offer
- Voice & Accent Training.
- Performance-based incentives & annual loyalty bonus.
- Night shift allowance, food, and 2 way cab facility.
- 5-day work week with rotational weekly offs.
- Internal Job Promotion (IJP) opportunities.
Interested candidates can share their resume to [email protected] or send a direct message to HR = Nivethitha A +91 9655339760
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Saravanampatti, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Secondary(10th Pass) (Preferred)
Shift availability:
Work Location: In person
