A Customer Relationship Executive is responsible for building and maintaining strong relationships with customers, ensuring customer satisfaction, and supporting business growth through excellent service and communication.
Key Responsibilities:
- Handle customer inquiries via phone, email, or in person
- Maintain strong relationships with existing customers
- Resolve customer complaints and provide appropriate solutions
- Follow up with customers to ensure satisfaction
- Maintain customer records and update databases
- Coordinate with internal teams (sales, support, accounts)
- Identify customer needs and suggest suitable products/services
- Ensure timely communication regarding updates, issues, or changes
- Collect customer feedback and report to management
Required Skills:
Excellent communication and interpersonal skills
Strong problem-solving ability
Good listening skills and patience
Basic computer knowledge (MS Office, CRM software)
Time management and multitasking ability
Customer-focused attitude
Qualifications:
Any degree (Bachelor’s preferred)
Experience in customer service or sales is an advantage
Fresher’s can also apply
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
