Job Title: Software Asset Management (SAM) Operations SME
Role Summary
We are hiring a SAM Operations SME to support a client engagement focused on software discovery, normalization, and license compliance support using Flexera ONE. You will improve software visibility, reduce unknowns, support ELP cycles, and enable optimization/reclaim outcomes.
Software Discovery & Normalization
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Monitor software discovery across sources; manage unknown/unrecognized software queues
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Maintain publisher/product/version hygiene; validate recognition and mappings
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Validate software-device/user associations and long-tail software visibility
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Support onboarding/testing of new software sources/connectors
Compliance & ELP Support
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Maintain and validate entitlement repository and supporting documentation
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Support license model inputs (metrics/rules/mappings) under guidance
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Assist periodic ELP runs, validation checks, and compliance/risk reporting
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Support audit readiness activities and evidence collection (in-scope publishers)
Request / Allocation / Reclaim Support
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Validate availability; record allocations/transfers/reclaims in Flexera (as applicable)
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Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
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Track request turnaround and aging metrics; maintain traceability
Reporting
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Produce SAM dashboards and monthly insights: unknowns trends, data quality, compliance support metrics
Key Focus Areas
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Software inventory & normalization dashboard
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Unknown/unrecognized software aging and trend reports
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Top publishers/products/versions install reports
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ELP/compliance validation outputs and risk/exposure summaries (supporting role)
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Reclaim/harvesting activity reports and request metrics
Required Experience & Skills
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4–8+ years in SAM/ITAM operations (client delivery preferred)
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Hands-on experience with Flexera ONE (preferred) or similar SAM tools
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Working knowledge of software recognition/normalization, entitlements, and ELP concepts
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Strong data skills (Excel/Sheets); ability to reconcile installs vs entitlements
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Strong documentation and stakeholder communication skill
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ITIL Foundation; IAITAM certification (CSAM/CHAMP)
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Familiarity with major publisher licensing basics (e.g., Microsoft, Oracle, Adobe)
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Exposure to ServiceNow or similar ITSM tooling
