The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. A solution-oriented approach is essential, ensuring that customer problems are addressed promptly and effectively.
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Candidate must present a professional, personable, and positive image
- Candidate must possess excellent customer service and communication skills
- Must be able to multi-task effectively
- Meet daily personal/team qualitative and quantitative targets, achieving all service, productivity, and quality objectives
- Must be able to receive, review, and process email reports regarding losses incurred by a client’s customer
- Notifies Manager regarding staff absences/tardiness; updates and informs other necessary parties of the same and related information
- Must be able to pass background check
- Must be flexible to work additional hours during high volume times (CAT), when there is peak demand
- Must be available to work non-traditional shifts
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Previous insurance experience
- Previous experience in a call center or customer support role
- Able to speak additional languages (Spanish, French, etc.)
- Input new claims transmitted via fax and email
- Disseminate all electronic mail from the company’s inbox appropriately
- May assist other departments with various tasks with prior approval from the ClaimCare Manager
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
