#DFO&I2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant, Managed Services
A skilled Veeva CRM Consultant with experience in designing, configuring, and supporting Veeva CRM solutions for life sciences organizations. The candidate should have strong knowledge of Veeva CRM, Salesforce platform fundamentals, pharmaceutical commercial processes, and stakeholder management. This role will support business teams in improving CRM effectiveness, sales operations, and customer engagement capabilities.
Work you’ll do:
- Gather and analyse business requirements related to Veeva CRM processes
- Configure and support Veeva CRM functionalities including call reporting, account management, territory alignment, and CLM
- Work with business stakeholders, product owners, and technical teams to translate requirements into scalable solutions
- Support integrations between Veeva CRM and upstream/downstream systems
- Participate in defect resolution, testing, deployment, and post-production support
- Prepare functional specifications, process documentation, and training materials
- Ensure solutions align with life sciences compliance and regulatory requirements
- Support enhancements, releases, and continuous improvement initiatives
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
- Hands-on experience with Veeva CRM platform administration covering:
- MyInsights dashboard configuration and KPI design.
- CLM (Closed Loop Marketing) content deployment and management.
- Approved Email configuration and template management.
- Sample management, order management, and field inventory workflows.
- Veeva CRM Events Management — event creation, approval, and lifecycle management.
- Advanced knowledge of commercial Life Sciences business processes and the ability to translate them into scalable Veeva CRM solutions, including field force effectiveness, territory management, HCP/HCO engagement tracking, and multi-channel commercial operations
Good to Have Skills/Project Experience/Certifications:
- Experience in life sciences/pharmaceutical domain
- Exposure to Veeva Vault or related Veeva ecosystem tools
- Knowledge of integrations, data migration, and release management
- Experience working in Agile delivery environments
- Veeva CRM certification
- Salesforce certification
- Experience with commercial operations or field force enablement initiatives
Education:
-
Bachelor’s degree in Engineering, Computer Science, Life Sciences, Business, or related field
Location:
Bengaluru/Hyderabad/Pune/Chennai
