Sales Manager- Cross Sell
Band: 4/5
Reporting to: Cluster Sales Manager- Cross Sell
Key Responsibilities:
- Set up and Manage Sales Team in assigned locations.
- Achieve Business Target & Financial for Loyalty Personal Loans and other Product/ assigned responsibility that the company may enter.
- Managing a team of Sales Executives.
- Acquire and manage relationship with internal & External stakeholders, including TW dealerships, Used Car Teams, end to end co-ordination with the credit Teams, Operations Teams, Product Team for sourcing of Leads, Improvement of Existing processes, disbursements, Clearing of discrepancies.
- Maintaining the Basic Standard Operating Processes (SOP), Policies & Hygiene, laid down by the company.
- Controlling the FEMI of each Loan and hence controlling delinquency for the assigned Locations
- Ensuring TAT & Accuracy for enhanced customer experience.
- Educate the customer specifically on not to bounce their EMIs.
- Manage all customer grievance / customer issues pertaining to loan disbursal.
- All responsibilities should be performed as per the company Values and guidelines mentioned in the company policies, as applicable and within the parameters of Company Code of Conduct.
- Focus on Digital Disbursement and process. Specially on E-mandate
Eligibility Criteria for the Role:
Experience: At least 3-5 Years of Experience preferable in Personal Loan with 1 year of Team Handling
Education: Graduate or above
Skills & Competencies:
- Working knowledge of MS Office
- MIS preparation & Management
