Assistant Manager – Operations
Department / Business Unit:
Sr Manager – Supply Chain
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are focused on meeting the needs of our learners, authors, and customers by bringing research, teaching, learning and assessment together.
Introduction
Why is this a good opportunity?
This role provides the opportunity to work closely with transporters, warehouse teams, and internal stakeholders to ensure timely and efficient delivery of goods across the supply chain network. It offers hands-on exposure to logistics planning, transportation management, dispatch coordination, export operations, and operational excellence initiatives in a dynamic business environment.
Why is this a positive change?
Joining our operations team means becoming part of an organization that values collaboration, efficiency, and continuous improvement. This role is ideal for individuals who are passionate about operations management, vendor coordination, and driving service excellence through strong execution and process discipline.
Why is this role interesting?
You will play a key role in managing transportation operations, coordinating with multiple transport partners, monitoring dispatches, and ensuring on-time deliveries. The role also involves handling export-related operations, identifying process improvement opportunities, managing operational escalations, optimizing transportation efficiency, and contributing to overall supply chain performance.
Principal Accountabilities
- Coordinate with transporters for vehicle placement, shipment planning, and timely dispatch of goods.
- Ensure on-time delivery of materials/products as per committed timelines.
- Track shipments and proactively resolve delays, shortages, damages, or transit-related issues.
- Handle export operations including coordination with freight forwarders, CHA agents, and shipping partners.
- Ensure timely preparation and accuracy of export documentation including invoices, packing lists, shipping bills, BL/AWB, and related statutory documents.
- Collaborate with warehouse, production, sales, and customer service teams for smooth operational execution.
- Monitor transporter and logistics partner performance while maintaining strong vendor relationships.
- Support transportation cost optimization and route planning initiatives.
- Prepare daily, weekly, and monthly logistics, dispatch, and export operation reports.
- Drive process compliance and support continuous improvement initiatives within operations.
- Ensure adherence to company policies, safety standards, transportation regulations, and export compliance requirements.
Knowledge & Experience
- Strong understanding of logistics, transportation, dispatch, and export operations.
- Knowledge of export documentation, shipment processes, and coordination with freight forwarders/CHA agents.
- Good analytical, coordination, and problem-solving skills.
- Proficiency in MS Excel, PowerPoint, and ERP systems (preferably SAP).
- Strong communication and interpersonal skills with the ability to coordinate effectively across teams and external vendors.
- Ability to work in a fast-paced environment and manage multiple operational priorities.
- 3–7 years of experience in logistics, transportation, dispatch, export operations, or supply chain operations preferred.
- Experience in transporter management and export shipment coordination will be an added advantage.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.
We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.
To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.
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