Responsibilities:
ServiceNow Development & Configuration
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Design, develop, and enhance ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request).
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Configure and maintain Service Catalog items, Record Producers, Workflows, and Flow Designer flows.
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Implement client‑side and server‑side logic using: Client Scripts, Business Rules, Script Includes, UI Actions and UI Policies
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Ensure solutions follow best practices for performance, security, and upgrade safety.
CMDB & Data Management
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Configure and maintain CMDB data models, CI classes, relationships, and attributes.
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Support CMDB governance activities including:
- Data quality
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Reconciliation
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Normalization
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Integrate CMDB with ITSM processes and external data sources where applicable.
Platform Governance & Quality
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Ensure adherence to ServiceNow development standards and coding best practices.
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Perform unit testing, peer code reviews, and support UAT and production deployments.
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Troubleshoot and resolve platform issues, defects, and performance bottlenecks.
GRC (Good to Have)
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Implement, support or enhance ServiceNow GRC modules such as:
- Integrated Risk Management (IRM)
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Business Continuity Management (BCM)
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Third‑Party Risk Management (TPRM)
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Configure risk statements, controls, assessments, and workflows (as applicable).
Qualifications:
Mandatory
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5–7 years of hands‑on ServiceNow development experience
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Strong experience with:
- ITSM modules
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CMDB configuration and data modeling
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Service Catalog & Catalog Item creation
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REST APIs Integration
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Flow Designer
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Client-side and server-side scripting
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Proficiency in JavaScript, HTML, CSS
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Good understanding of ServiceNow security model (ACLs, roles, scoped apps)
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Experience working in enterprise or regulated environments
Certifications (Preferred)
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Application Developer (CAD)
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CIS - Risk and Compliance
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CIS - Third-Party Risk Management
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CIS - ITSM
Good to Have
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Experience with GRC modules (IRM, BCM, TPRM)
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Exposure to Flow Designer and IntegrationHub
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Experience with REST/SOAP integrations
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Familiarity with Agile / ITIL‑based delivery models
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Some knowledge of Basic SQL
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Some knowledge of databases like MSSQL, SNOWFLAKE or any other DB.
Soft Skills
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Strong problem‑solving and analytical skills
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Ability to work independently and within cross‑functional teams
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Clear communication with technical and non‑technical stakeholders
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Attention to detail and commitment to quality
Additional Information:
We are looking for an experienced ServiceNow Developer with strong hands‑on expertise in ITSM, CMDB, and Service Catalog development. The ideal candidate will have a solid understanding of ServiceNow platform capabilities, follow upgrade‑safe development practices, and contribute to scalable, maintainable enterprise solutions. Experience with GRC modules (IRM, BCM, TPRM) is a plus.
