Job Overview
Department overview:
Operational Excellence is a department which sits under Client Services division of OSTTRA (a KKR group company). This department is responsible for working on business transformation projects emanating from Client Services and Product Strategy/ Commercial divisions of OSTTRA and thereby ensuring Operational readiness post Go live.
Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.
The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, processes and tools. The team is responsible for conducting business process analysis, identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.
Operational excellence professionals work in a fast-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with minimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.
Duties & accountabilities:
- Analyse new project requirements with product and business analysis teams
- Review business requirements, functional requirements, JIRA stories and any other supporting materials
- Produce project assessments and estimates to review with Operations Management
- Partner with Operations and Application Support teams through project lifecycle
- Develop change plans to support project implementation
- Oversee and track task execution
- Define operational processes required to support functionality both pre and post go live
- Create process documentation and supporting material as required Oversee and track task execution
- Identify risks and produce mitigation plans where necessary
Education & experience
- Bachelors/ Masters Degree in Engineering, Science, Computers or Management stream
- 5 to 8 years of financial services/ capital markets experience. Experience in post trade side will be a plus
- Prior Business Analysis (tech or business side) background is preferred
- Ability to partner with stakeholders across multiple teams and regions
- Ability to work independently with little guidance
- Strong analytical skills and ability to think laterally to provide innovative solutions to problems, understands the ‘why’
- Excellent communication skills with the ability to explain complex issues easily
- Highly organised with ability to plan and oversee execution of tasks
- Process oriented with a focus on operational efficiency
- Produce high standard of documentation
- Proficient in MS Office applications. Experience with Visio a plus.
- A positive can-do attitude and demonstrates a flexible approach when projects change direction at short notice
- Proactive and solutions-oriented problem solver
- Strong Operations background
- Knowledge of post trade workflows highly desired
Commercial awareness:
- Understanding of OSTTRA's commitment to providing exceptional customer service
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
- Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some
- best-in class benefits for families.
About OSTTRA
Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.
