Job Summary
We are looking for dynamic and target-oriented professionals to join our Collections team. Thecandidate will be responsible for customer follow-ups, payment recovery, collectionmanagement, and resolving customer queries professionally.
Experience Required
Collection Associate – 6 Months+
● 6 months or more of experience in collections, recovery, banking, or customer service.
● Primarily an office-based role.
● Strong communication and follow-up skills.
Senior Collection Executive – 2–3 Years
● 2–3 years of experience in banking, collections, recovery, or related operations.
● Strong Excel and MIS skills.
● Experience in field visits and customer meetings.
● Prior experience handling delinquent, defaulter, old overdue, and write-off casespreferred.
Key Responsibilities
● Follow up with customers for pending payments and outstanding collections.
● Ensure timely follow-up on payment commitments and promises.
● Handle customer queries, disputes, and payment-related concerns effectively.
● Achieve collection and performance targets assigned by the Team Leader.
● Manage delinquent, default, and long-overdue accounts.
● Handle write-off cases and recovery follow-ups.
● Conduct customer tracing and skip-tracing activities when required.
● Maintain accurate records of customer interactions, commitments, payments, andrecovery status.
● Coordinate with internal teams for payment resolution and escalations.
Pay: ₹10,028.03 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Provident Fund
Application Question(s):
- Current In Hand salary?
- Expected in Hand salary
Work Location: In person
