BILLING SUPERVISOR
· Responsibilities
+ Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.
+ Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.
+ Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.
+ Monitor billing queues and shared inboxes, ensuring timely and professional responses to customer inquiries.
+ Produce and distribute recurring billing status reports, metrics, and management summaries.
+ Interpret customer contracts and transiate contractual terms into billing configurations and tempiates.
‘+ Identify and resolve billing discrepancies tesulting from contract amendments, service changes, or system issues.
+ Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.
‘+ Build relationships with customers and intemal stakeholders including Sales, Finance, Legal, Operations, and Corporate Systems.
+ Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.
+ Maintain billing SOPs and process documentation.
*Knowledge and Experience
+ Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field
+ 8+ years of billing, revenue operations, or finance experience.
‘+ 2+ years of supervisory or people management experience.
+ Experience managing high-volume billing activities and diverse customer portfolios.
+ Advanced Excel including IF, Nested IF, LOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.
+ Strong analytical, problem-solving, and attention to detail skils.
+ Contract review and interpretation expertise.
+ Excellent verbal and written communication skils.
+ Strong customer service, stakeholder management, leadership, coaching, and team-building skils.
+ Ability to adapt to changing business priorities in a fast-paced environment.
+ Working knowledge of ERP systems; Oracle experience preferred
+ Proficiency in Microsoft Office applications, particularly Excel
+ Knowledge of Oracle, ServiceNow, and Tableau is advantageous.
Pay: Up to ₹1,000,000.00 per year
Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad, Hyderabad District)
