Job Summary:
We are looking for a friendly, professional, and organized Front Office Receptionist to serve as the first point of contact for visitors and clients. The ideal candidate will manage front desk operations, provide excellent customer service, handle administrative tasks, and ensure the reception area is welcoming and efficient.
Key Responsibilities:
- Greet and welcome visitors, clients, and guests in a professional manner.
- Answer, screen, and direct incoming phone calls.
- Respond to emails and general inquiries promptly.
- Schedule and manage appointments and meeting rooms.
- Maintain visitor logs and issue visitor passes where required.
- Receive, sort, and distribute mail, packages, and deliveries.
- Keep the reception area clean, organized, and presentable.
- Perform basic administrative tasks such as filing, data entry, photocopying, and scanning documents.
- Assist with office supplies inventory and place orders when needed.
- Coordinate with other departments to ensure smooth office operations.
- Handle customer concerns professionally and escalate issues when necessary.
- Maintain confidentiality of company and client information.
Qualifications:
- High school diploma or equivalent; a diploma or degree in business administration is an advantage.
- Previous experience as a receptionist, front desk executive, or in a customer service role is preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiarity with office equipment such as printers, scanners, and telephone systems.
Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Professional appearance and positive attitude.
- Good organizational and time management abilities.
- Ability to multitask and prioritize responsibilities.
- Basic computer and data entry skills.
- Attention to detail and problem-solving skills.
Working Conditions:
- Full-time position with standard office hours.
- Work is primarily performed in an office or reception area.
- May require standing or sitting for extended periods.
- Able to do rotational shifts
Key Performance Indicators (KPIs):
- Customer satisfaction and visitor experience.
- Timely handling of calls and inquiries.
- Accuracy in administrative tasks and record-keeping.
- Punctuality, attendance, and professionalism.
- Efficiency in managing front desk operations.
Pay: ₹14,000.00 per month
Work Location: In person
