National Sales Manager (B2B, B2C, MICE & Corporate)
Company Description
- The Saint Holidays™ is a brand of Saigon Adventure Private Limited, specializing in B2B, FIT, GIT, MICE, and customized travel packages. We are committed to delivering exceptional travel services and unforgettable tourism experiences to travelers worldwide. Our mission is to preserve, promote, and showcase diverse cultures by helping travelers experience the authentic heritage, traditions, and local lifestyles of different countries.
Position :National Sales Manager (B2B, B2C, MICE & Corporate)
Location: Thiruvananthapuram, Kerala, India
Employment Type: Full-Time (On-Site)
Role Description
The National Sales Manager will be responsible for leading and expanding the company's B2B, B2C, MICE, Corporate, FIT, and GIT sales divisions across India. The role requires strategic planning, revenue generation, account management, team leadership, recruitment, training, budgeting, and overall business development. The successful candidate will be responsible for driving sustainable growth, building strong client relationships, and ensuring the achievement of company sales targets and profitability objectives.
Key Responsibilities
- Develop and implement strategic sales plans to achieve company revenue and growth targets.
- Promote and market The Saint Holidays™ to travel agents, corporate clients, MICE organizers, institutions, associations, and direct consumers.
- Identify and develop new business opportunities, partnerships, and niche markets.
- Manage key accounts and maintain strong relationships with travel agents, corporate clients, event organizers, and business partners.
- Sell travel products, holiday packages, MICE services, FIT and GIT tours, and customized travel solutions.
- Source and develop new travel products, destinations, and experiences to meet customer demand and market trends.
- Recruit, train, develop, motivate, and manage the sales team to achieve individual and departmental targets.
- Establish sales KPIs, performance standards, and productivity benchmarks for all team members.
- Conduct regular performance evaluations, coaching sessions, and training programs.
- Monitor daily sales activities, lead generation, conversions, customer engagement, and revenue performance.
- Take full responsibility for the productivity, discipline, professional conduct, and performance of the sales team.
- Manage departmental budgets and ensure cost-effective business operations.
- Maintain accurate statistical, operational, and financial records.
- Prepare and submit weekly, monthly, quarterly, and annual sales reports to the General Manager and Directors.
- Analyze market trends, competitor activities, customer behavior, and industry developments to formulate effective sales strategies.
- Implement innovative sales initiatives and business development programs to maximize revenue opportunities.
- Oversee the smooth and efficient operation of all sales-related activities.
- Ensure high levels of customer satisfaction by handling client inquiries, complaints, and service recovery effectively.
- Conduct familiarization trips and destination inspections to gather product knowledge and identify new opportunities.
- Meet regularly with travel agents, corporate clients, industry partners, and event organizers to strengthen business relationships.
- Represent the company at trade fairs, exhibitions, networking events, roadshows, and industry conferences.
- Coordinate closely with Operations, Marketing, Finance, Product Development, and Management teams to ensure seamless service delivery.
- Ensure compliance with company policies, procedures, ethical standards, and business objectives.
- Identify staffing requirements and support recruitment, onboarding, and retention initiatives.
- Provide management with market intelligence, business opportunities, challenges, and strategic recommendations for future growth.
- Handle disciplinary matters, customer complaints, and operational issues within the department.
Qualifications & Requirements
- Proven experience in business development, account management, sales leadership, team management, and budgeting within a well-established travel company.
- Strong experience in B2B, B2C, MICE, Corporate, FIT, and GIT travel sales.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Demonstrated ability to design and execute successful sales strategies and business plans.
- Strong analytical and problem-solving skills with the ability to interpret market data and sales performance metrics.
- Proven leadership ability with experience managing and motivating high-performing teams.
- Strong networking and relationship-building capabilities.
- Proficiency in Microsoft Office, CRM systems, and sales reporting tools.
- Bachelor's Degree in Business Administration, Marketing, Tourism, Hospitality, or a related field.
- Experience in the travel and tourism industry is highly preferred.
- Willingness to travel extensively within India and internationally when required.
Reporting Structure
Reports To: General Manager and Directors
Directly Supervises:
- Sales Managers
- Sales Executives
- Other sales-related staff assigned by Management
Accountability
The National Sales Manager shall be fully accountable for revenue generation, business growth, market expansion, customer satisfaction, team development, and overall sales performance. The position carries direct responsibility for building, managing, and leading a profitable sales organization while ensuring that all departmental objectives, sales targets, and company goals established by the General Manager and Directors are successfully achieved.
Pay: ₹45,000.00 - ₹60,000.00 per month
Experience:
- Travel Sales: 5 years (Required)
Language:
- English & Hindi (Required)
Location:
- Thiruvananthapuram, Kerala (Required)
Work Location: In person
