About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
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The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
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The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
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Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
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Manage emails received on the central email ID, including directing, assigning, and responding to queries
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Assign iCABS tickets and coordinate with relevant employees for timely status updates
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Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
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Raise CR (Change Request) tickets for price decreases
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Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
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Raise termination requests through the portal as needed
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Maintain SHE-related documentation, including fumigation certifications and register updates
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Oversee license renewals, ensure compliance, and coordinate for audit readiness
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Prepare incentive calculations for timely submission
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Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
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Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
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Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
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Raise credit note requests in the system as applicable
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Oversee petty cash portal operations and liaise with local banks for related activities
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Maintain conveyance records for technicians
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Upload service dockets for key accounts
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Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations
Key Result Areas:
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Timely and error-free handling of operational tasks
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Accurate documentation and compliance tracking
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Effective coordination across teams and platforms
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On-time submission of reports and invoices
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Proactive support in audits, SHE, and regulatory requirements
Requirements:
Educational Qualification / Other Requirement:
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Bcom or Bsc. Bio
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0-1 years of experience required in Back Office Administration
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Proficient in MS-Office/G-Suite
Competencies (Skills essential to the role):
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Effective communication skills (Written and Verbal)
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Accuracy in documentation and data entry
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Multi-Tasking
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Time Management
Benefits:
What can you expect from RPCI?
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Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
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Service
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Relationships
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Teamwork
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Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
