Job Title: Client Relationship Manager (CRM)
Location: Gurgaon, Sec-66
Company: Arcos Group of Companies
About the Role
We are looking for a dynamic and customer-focused Client Relationship Manager to build and maintain strong relationships with our clients. The ideal candidate should have excellent communication, problem-solving, and relationship management skills.
Preferred Industry Experience:
- Hospitality / Hotel Industry
- Aviation Industry
Key Responsibilities
- Build and maintain long-term relationships with existing clients.
- Act as the primary point of contact for client queries and concerns.
- Ensure high levels of client satisfaction through timely support and follow-ups.
- Coordinate with internal teams to ensure smooth service delivery.
- Understand client requirements and provide suitable solutions.
- Handle escalations professionally and ensure quick resolution.
- Conduct regular client meetings and share service updates.
- Prepare client reports, feedback, and relationship status updates.
- Identify opportunities for business growth through existing clients.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-centric approach with problem-solving skills.
- Good coordination and stakeholder management.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to work in a fast-paced environment.
Qualifications
- Bachelor's degree in Hospitality, Business Administration, Hotel Management, Aviation Management, or any relevant discipline.
- Experience: 4–5 years in Client Relationship Management, Guest Relations, Customer Success, or Client Servicing.
- Candidates from Hotel/Hospitality or Aviation backgrounds will be preferred.
What We Offer
- Competitive salary
- Career growth opportunities
- Professional work environment
- Learning and development opportunities
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
