Designation: Product Support engineer
Job Description:
- Trouble-shoot issues reported by global customers and prospects.
- Follow-up with customers and internal teams until a ticket gets resolved.
- Helping customers with their technical queries during pre-sales and post-sales.
- Document and track issues to closure through helpdesk.
- Preserve important inputs in repository taken from customer cases and update them in knowledge base.
- Update/maintain Application documentation
- Deliver product demos to global clients; capture and document additional requirements.
- Capture customer feedback and communicate it to team for improvements.
- Pre-release (UAT) testing of Application.
- Conduct product assessment activities such as performance tests.
- Monitor the Cloud services and maintain the upkeep of all Cloud systems.
- Analyze logs, run MySQL queries, and use scripting to troubleshoot system behaviour.
- Manage VPN Firewall to ensure secure remote access for employees.
- Maintain and administer FTP servers to facilitate file transfer operations.
- Handle NAS Management for efficient storage and data retrieval.
- Utilize Zoho-desk for customer support.
- Handle Stream Repository Management to organize and manage multimedia content.
- Coordinate with Engineering/DevOps for bug fixes, escalations, and production incidents.
- Conduct System Administration tasks to maintain workstations health.
- Manage Network Administration tasks to ensure network reliability and performance.
Skills Required
- Operating Systems: Proficiency in various operating systems such as Windows, Linux.
- Excellent problem-solving skills and attention to detail.
- Knowledge of SQL.
- Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
- Understanding of network security principles and best practices.
- Knowledge of firewall technologies.
- Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
- Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
- Strong verbal and written communication skills. Good command on English.
- Willing to work in any shift as we will be providing 24x7 support.
Qualification:
- BE/B.Tech, ME/ M.Tech from reputed engineering colleges
Experience: 1 - 3 Years
Location: Noida, Sec-68
Website: www.veneratech.com
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Please provide your academic score:
10th -
12th -
B.E. / B. Tech. -
M.E. / M. Tech. -
- Are you comfortable with Job Location (Noida)?
- Notice Period required to join?
- Please provide your Current CTC.
- Please mention your expected CTC.
Work Location: In person
