We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career professional who is passionate about technology, customer experience, and business strategy.
The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.
Key Responsibilities
Portfolio Management
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Assist in the development and lifecycle management of service offerings.
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Support the creation of service packages, pricing models, and go-to-market materials.
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Maintain service catalogs, documentation, and internal knowledge repositories.
Business Analysis
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Analyze service adoption, revenue, profitability, and customer satisfaction metrics.
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Develop dashboards and reports to monitor portfolio performance.
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Conduct competitive research and market analysis to identify industry trends and opportunities.
Customer Experience
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Gather feedback from customers, sales teams, and service delivery teams.
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Help identify opportunities to improve customer onboarding, adoption, and support experiences.
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Participate in customer interviews and feedback sessions.
Cross-Functional Collaboration
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Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams to support portfolio initiatives.
Coordinate launch activities for new service offerings. -
Assist in creating enablement materials and internal communications.
Process Improvement
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Support initiatives to improve operational efficiency and service scalability.
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Document business requirements and process workflows.
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Contribute to special projects focused on service transformation and automation
Qualifications
Required
Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Marketing, or a related field.
0–3 years of experience in Product Management, Consulting, Customer Success, Professional Services, Operations, or a related role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Proficiency with Microsoft Excel, PowerPoint, and data analysis tools.
Ability to manage multiple priorities in a fast-paced environment.
Preferred
Internship or project experience in technology, SaaS, cloud, or enterprise software.
Familiarity with customer success, support services, or professional services business models.
Experience with tools such as Salesforce, Tableau, Power BI, Jira, or Confluence.
Understanding of subscription and recurring revenue business models.
Key Competencies
Customer-first mindset
Analytical thinking
Business acumen
Communication and storytelling
Collaboration and teamwork
Curiosity and continuous learning
Project management fundamentals
What You’ll Learn
Services portfolio strategy and lifecycle management
SaaS and subscription business models
Pricing and packaging of service offerings
Customer success and support operations
Cross-functional product management skills
Executive-level business communication
Typically requires a minimum of 2 years of related experience.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
