Collection Executive – Job DescriptionPosition
Collection Executive
Department
Collections / Finance
Location
Vadodara, Gujarat
Experience
1–3 years in collection, recovery, telecalling, customer follow-up, or a similar role.
Job Summary
We are looking for a responsible and target-oriented Collection Executive to manage customer payment follow-ups, monitor outstanding amounts, and ensure timely collection of dues. The candidate will coordinate with customers and internal teams to resolve payment-related issues and maintain accurate collection records.
Key Responsibilities
- Follow up with customers for pending and overdue payments.
- Maintain daily records of outstanding payments and collection status.
- Contact customers through phone calls, WhatsApp, email, and other communication channels.
- Visit customers when required for payment follow-up and collection.
- Coordinate with the Sales, Accounts, CRM, and other relevant departments regarding outstanding amounts.
- Maintain customer-wise collection and payment tracking reports.
- Identify overdue accounts and prioritize collection activities.
- Resolve customer queries related to invoices, payment schedules, receipts, and outstanding balances.
- Ensure timely updating of collection details in ERP/CRM or company records.
- Prepare daily and weekly collection reports for management.
- Achieve assigned monthly collection targets.
- Follow company policies and collection procedures.
- Maintain professional relationships with customers while conducting payment follow-ups.
- Escalate long-pending or disputed accounts to the concerned senior/team.
Required Skills
- Good verbal and written communication skills.
- Strong follow-up and negotiation skills.
- Customer handling ability.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to maintain accurate records and reports.
- Target-oriented and result-driven approach.
- Good convincing and interpersonal skills.
- Ability to handle difficult customers professionally.
- Willingness to travel for customer visits, if required.
Qualification
Graduate in any discipline preferred.
Key Performance Indicators (KPI)
- Monthly collection target achievement.
- Percentage of overdue payments recovered.
- Number of successful customer follow-ups.
- Reduction in pending/outstanding accounts.
- Timely updating of collection records.
- Customer handling and follow-up effectiveness.
Salary
As per candidate's experience and company norms.
Preferred Candidate
- Good communication and convincing ability.
- Experience in real estate, finance, banking, loan recovery, or customer collections will be an advantage.
- Candidate should be comfortable with regular customer follow-ups and field visits, if required.
Contact No : 9274396214
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
