Job Description (SRE (support) – Open systems)
Java, Java script and Cloud Support
Managing 24/7 production support team (L2, L2, L3) in Banking domain or credit card domain
Awareness in Software Development Life Cycle knowledge on waterfall and Agile methodology
Strong expertise in development experience in Java (banking applications, preferable credit card applications) and willing to provide the support activities in shifts.
Managing major incidents, Coordination incident management, problem management, Infra teams & Preparing Major Incident report
Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems. Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
Experience in Executing continuous service improvement plan, monitoring, process improvement and automation
Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities
Experience in managing Capacity Monitoring, Server Patching (Production environment):
Experience in managing Bank wide DR , BCP coordination / scheduling:
Ready to work in shifts
Good communication skills and stakeholder management
Follow the standards of the Bank
Closely work with Dev teams.
Candidate Requirements
Experience : Engineering graduate with an experience between 5 to 15 years
Testing : Intermediate knowledge of testing
Development : Intermediate knowledge on agile processes
Technology :
Programming : Unix, Java, Restful APIs, Microservices, Spring Boot, Spring Core, SQL, MariaDB, NoSQL, XML, SOAP, Java Script
Process Control : CICD, Jenkins, GIT, Maven, Linux
Cloud, Pivotal Cloud Foundry, AWS
