Job description
About Ajjas
Ajjas is a fast-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in-house and support customers across India. We believe in ownership, learning, and customer-first thinking.
Role Overview
As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.
If you enjoy talking to people and solving problems, this role is for you.
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Understand customer issues and provide accurate solutions
- Guide customers on product usage, app features, and basic troubleshooting
- Update customer details and call notes in the CRM system
- Escalate technical issues to the relevant team when required
- Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
- Collect customer feedback and share insights with the team
What We’re Looking For
Must-Have Skills
- Good communication skills in Hindi and English
- Confidence in handling customer calls
- Patience, empathy, and problem-solving mindset
- Basic computer knowledge
Good to Have (Not Mandatory)
- Experience in customer support / call center / tech support
- Familiarity with mobile apps, GPS devices, or IoT products
- Knowledge of CRM tools
- Training will be provided willingness to learn is more important than technical expertise.
Qualifications
- Graduation in any discipline
- 1–2 years of customer support experience preferred
- Freshers with strong communication skills are welcome
Performance Metrics
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Call quality and process adherence
Work Environment
- Comfortable and friendly office space
- Supportive team and learning culture
- Growth opportunities in a fast-growing tech company
How to Apply
Email: [email protected]
Call / WhatsApp: 9826428400
Immediate joiners preferred
Pay: ₹175,000.00 - ₹250,000.00 per year
Benefits:
Work Location: In person
