Customer Care Executive (CCE) is responsible for handling customer queries, resolving complaints, and ensuring a positive experience across and other support channels.
Key roles and responsibilities
- Respond to customer inquiries via calls, emails, live chat, and social media, providing accurate information about products, services, and policies.
- Resolve complaints and issues promptly, escalating complex cases to the relevant department when needed.
- Maintain and update customer records to track service history and feedback.
- Collect customer feedback and share insights with internal teams to improve service, products, or processes.
Skills and qualifications typically expected
- Strong verbal and written communication in the local language(s) and English; ability to stay calm and polite in difficult situations.
- Problem‑solving and time‑management skills, with the ability to handle multiple customers at once.
Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person
