Job Title: Customer Service – International Voice Process
Location: Jhandewalan, New Delhi - 110055
Shift: US Business Hours
Job Type: Full-Time
Department: Customer Service / Operations
About Us: Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialised solutions. By utilizing industry-leading technology in conjunction with high-touch relationship building, we enable healthcare practitioners and facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.
Position Overview: We are hiring for multiple roles within our International Voice Process team across four specialized functions: Patient Collections, Appointment Scheduling, Cold calling, and Inside Sales. In this role, you will interact with US-based clients and patients via phone to provide exceptional service and contribute to the operational success of healthcare practices. You will be part of a dynamic, fast-paced environment where your performance and dedication to customer service will directly impact the success of both our clients and the patients they serve.
Key Responsibilities:
● Appointment Scheduling Team
a) Handle incoming calls to schedule, reschedule, and cancel appointments for patients with healthcare providers.
b) Confirm patient details, verify insurance information, and accurately enter data into appointment scheduling systems.
c) Provide clear information about appointment availability, policies, and related healthcare services.
d) Follow up with patients to confirm appointments and ensure a smooth, timely scheduling process.
e) Address patient questions or concerns related to appointments, service coverage, and medical providers.
f) Collaborate with medical teams to optimize scheduling efficiency and reduce appointment no-shows.
Requirements:
a) Minimum of 1-2 years of experience in a voice-based customer service or sales role, ideally within the healthcare sector.
b) Exceptional verbal communication skills in English, with the ability to engage confidently with US-based clients and patients.
c) A solid understanding of US healthcare systems such as medical billing, insurance verification, and patient care services (preferred, but not mandatory).
d) Ability to work in US business hours, including night shifts.
e) Strong problem-solving abilities with a focus on customer satisfaction and conflict resolution.
f) Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.
g) Excellent multitasking and organizational skills, with the ability to handle multiple responsibilities while maintaining high-quality service.
h) Previous experience in collections, scheduling, or sales in a healthcare environment is a significant advantage.
Key Competencies:
- Customer-Centric Approach: Ability to empathize with patients and clients while offering the best solutions.
- Attention to Detail: Accuracy and attention to detail in data entry and patient interactions.
- Team Collaboration: Ability to work effectively as part of a diverse, cross-functional team.
- Results-driven: Motivated by meeting performance targets and contributing to team success.
- Tech-Savvy: Comfortable using customer relationship management (CRM) systems, scheduling software, and healthcare management tools.
Why Join Us?
- Growth Opportunities: Potential for career advancement and skill development in the healthcare sector.
- Dynamic Work Environment: Work in a collaborative and fast-paced environment with a focus on innovation and improvement.
- Healthcare Benefits: Access to comprehensive health plans, wellness programs, and other employee benefits.
- Training & Development: Continuous training to enhance your skills and career progression within the company.
How to Apply:
Interested candidates can share their CVs at [email protected] or +91-8287813519.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- Do you have experience in international voice process?
Work Location: In person
