Business Unit
Global Delivery
Employment Type
Full-Time
About Systal
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
Description
The NOC Analyst is responsible for proactively monitoring, managing, and supporting customer network and infrastructure environments to ensure maximum availability, performance, and operational stability. The role provides first-line operational support across network, server, cloud, and security platforms, responding to alerts, incidents, and service events in accordance with agreed Service Level Agreements (SLAs) and operational procedures.
Key Responsibilities
Monitor alerts, log incidents, perform initial triage and routing
Monitor network health dashboards and alert feeds
Log connectivity incidents and support tickets
Monitor WAN circuits and connectivity alarms
Log remote access incidents and escalate
Log DC infrastructure alerts
Log firewall-related incidents
Log and track network changes in ITSM
Capture automation-related incidents
Log connectivity incidents affecting servers or hosting platforms
Monitor network utilisation alerts
Use knowledge base and operational runbooks
Provide monitoring metrics and incident data
Key Requirements
Previous experience in a Network Operations Centre (NOC), Service Desk, or IT infrastructure support environment
Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching
Familiarity with network monitoring and alerting platforms such as SolarWinds, PRTG, LogicMonitor, Zabbix, or similar tools
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact
[email protected].
