Role Overview
We are seeking a smart, persuasive, and execution-focused professional who can transform leads and inquiries into successful registrations through calls, follow-ups, and relationship building.
The candidate will own the end-to-end registration lifecycle—from outreach and qualification to conversion, payment follow-up, and participant support.
This is not simply a customer support role. We are looking for someone who understands sales conversations, customer psychology, engagement, conversion metrics, and growth.
ResponsibilitiesCustomer Outreach & Registration Sales
- Make outbound calls to prospective participants from the existing database
- Explain event offerings, benefits, pricing, and registration processes
- Understand participant interests and recommend suitable registration options
- Convert leads and inquiries into confirmed registrations
- Follow structured follow-up processes to maximize conversions
- Handle objections confidently and move conversations toward closure
Customer Relationship Management
- Maintain ongoing engagement through calls, email, and WhatsApp
- Respond to participant queries promptly and professionally
- Build trust and long-term relationships with participants
- Maintain clean and updated CRM records
Registration Operations
- Track registrations and payment status
- Coordinate internally to ensure smooth participant onboarding
- Support participants throughout the registration journey
Performance Tracking & Accountability
Track and analyze performance metrics including:
- Calls completed
- Conversion rates
- Registration numbers
- Revenue contribution
- Follow-up completion
- Payment conversion
- Participant satisfaction
Prepare weekly performance reports and recommend improvements based on conversion insights.
Take ownership of achieving agreed registration and revenue targets.
Required SkillsStrong Experience In
- Telecalling
- Inside Sales
- Customer Care
- Lead Conversion
- CRM Management
- Relationship Building
- Follow-up Management
- Sales Communication
Good Understanding Of
- Customer Engagement
- Sales Funnels
- Registration Workflows
- Negotiation
- Event or Program Registrations
- Basic Reporting & Analytics
Bonus Skills
- Experience in conferences, events, education, or community platforms
- Experience using CRM tools
- Familiarity with AI-assisted workflows
Ideal Candidate
You are:
- Excellent at communication
- Persuasive and confident
- Customer-focused
- Target-oriented
- Execution-focused
- Data-aware
- Accountable for outcomes
- Comfortable working independently
You should be comfortable:
- Making a high volume of outbound calls
- Managing deadlines and follow-up schedules
- Working with conversion targets
- Handling multiple conversations simultaneously
Key Performance Indicators (KPIs)
The candidate will be accountable for:
Outreach
- Daily call targets
- Lead coverage
- Follow-up completion
Conversion Metrics
- Registration conversion %
- Revenue contribution
- Payment completion
Customer Experience
- Participant satisfaction
- Response turnaround time
Reporting & Optimization
- Weekly analytics reports
- Monthly performance reviews
- Data-backed recommendations
Experience
- 1–4 years of experience in Customer Care, Telecalling, Event Sales, Admissions, Inside Sales, or Business Development
- Strong communication skills in English and Hindi (additional languages are a plus)
Preferred Experience
- Conferences and events
- Community platforms
- Education and learning programs
- SaaS and technology brands
- Startup ecosystems
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: Remote
