Customer Relationship Executive – IMTS Institute, Noida
Experience: 1–2 Years
Salary: ₹20,000 – ₹26,000 per month
Location: Noida
Job Description
We are looking for a Customer Relationship Executive to manage customer interactions, resolve queries, maintain strong relationships, and support customer retention.
Key Responsibilities
- Handle customer queries through calls, messages, and other channels.
- Build and maintain strong customer relationships.
- Understand customer needs and provide appropriate solutions.
- Conduct regular follow-ups with customers.
- Maintain accurate customer records and update CRM.
- Coordinate with internal teams to resolve customer issues.
- Support customer retention and satisfaction initiatives.
- Prepare basic reports and provide regular updates to the manager.
Requirements
- 1–2 years of experience in Customer Relationship, Customer Support, Telecalling, or similar roles.
- Excellent communication and interpersonal skills.
- Good convincing and problem-solving abilities.
- Basic knowledge of MS Office/CRM.
- Target-oriented and customer-focused approach.
- Immediate joiners preferred.
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Application Question(s):
- Are you an immediate joiner ?
- Are you comfortable with English?
- Handled customer complaints/escalations?
Location:
- Noida, Uttar Pradesh (Noida) (Required)
Work Location: In person
