We are looking for a responsible and customer-focused Customer Support & After-Sales Executive to assist customers with product-related queries, installation guidance, troubleshooting, warranty claims, repairs, replacements, and other after-sales requirements.
The candidate will be responsible for providing timely and professional support through phone calls, WhatsApp, email, and online marketplace platforms. The ideal candidate should have good communication skills, patience, problem-solving ability, and a strong commitment to customer satisfaction.
Key Responsibilities
- Handle customer queries through phone calls, WhatsApp, email, and online platforms.
- Assist customers with product installation, operation, and basic troubleshooting.
- Manage after-sales cases related to repairs, warranties, replacements, returns, and missing accessories.
- Understand customer complaints and provide appropriate solutions within the defined timeline.
- Coordinate with the technical, warehouse, logistics, and service teams for case resolution.
- Maintain proper records of customer complaints, follow-ups, and resolutions.
- Follow up with customers until their concerns are completely resolved.
- Guide customers using user manuals, videos, images, and troubleshooting instructions.
- Escalate technical or critical cases to the concerned department.
- Collect customer feedback and report recurring product issues to the management.
- Maintain a polite, professional, and helpful approach while communicating with customers.
- Ensure a high level of customer satisfaction and reduce unresolved or delayed cases.
Required Skills
- Good verbal and written communication skills in English and Hindi.
- Strong customer-handling and problem-solving abilities.
- Basic knowledge of MS Excel, email, WhatsApp, and computer applications.
- Ability to understand technical products and explain solutions in simple language.
- Patience and professionalism while handling difficult customers.
- Good follow-up and coordination skills.
- Ability to manage multiple customer cases simultaneously.
- Willingness to learn about different products and their technical features.
Preferred Qualifications
- Graduate or diploma holder in any field.
- Previous experience in customer support, after-sales service, technical support, or e-commerce support will be preferred.
- Experience in handling electronic appliances, automotive accessories, cameras, dash cameras, or consumer electronics will be an added advantage.
- Freshers with good communication skills and a willingness to learn may also apply.
Working Requirements
- Comfortable handling customer calls and WhatsApp conversations.
- Able to work from the office and coordinate with different departments.
- Responsible for maintaining daily customer support and pending-case reports.
- Must ensure timely follow-ups and case closures.
What We Offer
- Practical training on products and troubleshooting.
- Opportunity to work with growing consumer electronics brands.
- Supportive and professional working environment.
- Career growth based on performance and responsibility.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
