About Nexbuzz
Nexbuzz is a commerce services company helping large enterprises transform their digital retail experiences. We design and deliver tailored, scalable storefront and digital-experience solutions across leading commerce and content platforms.
About the Role
Experience: 0–4 Years
(Freshers with exceptional technical aptitude are encouraged to apply.)
We are looking for technically curious, analytical, and problem-solving individuals who enjoy investigating production issues and understanding how modern web applications work.
As an L1 Support Engineer, you will be responsible for troubleshooting customer-facing issues by analysing application logs, API requests, XML and JSON payloads, database records, and system behaviour. You will work closely with our L2 Support and Engineering teams to investigate root causes and drive issues through to successful resolution.
Whether you are a fresher with strong technical fundamentals or an experienced support engineer, this role provides an opportunity to build expertise in production support, APIs, ecommerce platforms, and cloud-based applications while working directly with enterprise customers.
Required Qualifications
Add the following technical requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Fresh graduates with excellent debugging and analytical skills are welcome to apply.
- 0–4 years of experience in Technical Support, Production Support, Application Support, QA, or Software Development.
- Ability to investigate application issues using logs and error traces.
- Good understanding of REST APIs and HTTP request/response lifecycle.
- Comfortable using Postman for API testing and debugging.
- Good understanding of JSON structures and payload analysis.
- Ability to read and understand XML request and response files.
- Basic understanding of SQL including:
- SELECT
- WHERE
- ORDER BY
- GROUP BY
- INNER JOIN
- LEFT JOIN
- Basic understanding of web applications and client-server architecture.
- Strong analytical thinking with excellent troubleshooting skills.
- Excellent written and verbal communication skills.
Key Responsibilities
- Own customer support tickets from initial investigation through successful resolution.
- Take complete ownership of incidents and ensure timely communication throughout the ticket lifecycle.
- Investigate application issues by analysing logs generated by various applications, connectors, middleware, and interceptors.
- Analyse request and response payloads in XML and JSON formats to identify failures.
- Debug REST APIs using Postman and validate API behaviour.
- Perform root cause investigation using application logs, API responses, and database records.
- Execute SQL queries (SELECT and JOIN operations) to validate transactional and application data.
- Work closely with L2 Support Engineers, QA teams, and Software Engineers to reproduce issues and implement fixes.
- Document investigation findings with sufficient technical detail before escalating tickets.
- Verify fixes after deployment and ensure issues are completely resolved before closure.
- Maintain knowledge base articles and troubleshooting documentation for recurring issues.
- Perform Root Cause Analysis (RCA) for major incidents and contribute to continuous improvement initiatives.
- Ensure adherence to SLA commitments while maintaining high customer satisfaction.
Preferred Technical Skills
- API debugging using Postman
- JSON and XML analysis
- SQL (SELECT, JOIN, GROUP BY)
- HTTP methods (GET, POST, PUT, DELETE)
- REST APIs
- Application log analysis
- Production Support
- Linux basics
- Browser Developer Tools
- Jira or similar ticketing systems
- Basic understanding of JavaScript or Python
- Ecommerce platforms and order lifecycle (preferred)
We are looking for individuals who:
- Are naturally curious and enjoy solving technical problems.
- Have an investigative mindset rather than simply following predefined steps.
- Take complete ownership of customer issues until resolution.
- Can work collaboratively with L2 Support, QA, and Engineering teams.
- Are comfortable reading logs and identifying patterns to isolate root causes.
- Continuously learn new technologies and debugging techniques.
- Have excellent communication skills and can explain technical findings clearly.
- Are passionate about troubleshooting modern web applications and APIs.
Nice to Have
- Exposure to ecommerce platforms (Shopify, Magento, Salesforce Commerce, BigCommerce, etc.)
- Understanding of middleware and integration platforms
- Experience with logging platforms such as ELK, Splunk, Kibana, Datadog, or CloudWatch
- Basic scripting knowledge (JavaScript or Python)
- Knowledge of cloud-based applications and microservices architecture
Ideal Candidate ProfileStrong logical reasoning and analytical skills.Enjoys debugging more than routine support work.Comfortable reading technical documentation and API specifications.Interested in building a career in Production Support, Site Reliability, Technical Consulting, or Software Engineering.Willing to learn enterprise ecommerce platforms, integrations, and cloud technologies.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: Hybrid remote in Bengaluru, Karnataka
