The Guest Service Associate is responsible for providing warm, professional, and efficient service to hotel guests throughout their stay. The role involves handling guest requests, check-in/check-out support, resolving queries, coordinating with different departments, and ensuring a high level of guest satisfaction.
Key Responsibilities
- Welcome and greet guests in a friendly and professional manner.
- Assist with check-in and check-out procedures.
- Handle guest queries, requests, and complaints promptly and professionally.
- Provide information about hotel facilities, services, room categories, and local attractions.
- Coordinate with Housekeeping, F&B, Engineering, Security, and other departments to fulfil guest requirements.
- Maintain accurate guest records and update relevant systems.
- Handle guest calls, messages, and service requests.
- Assist guests with luggage, transportation, wake-up calls, and other arrangements when required.
- Follow hotel standards and procedures for guest service.
- Maintain a professional appearance and courteous communication at all times.
- Support upselling of rooms, hotel facilities, and other services.
- Handle guest feedback and escalate unresolved issues to the supervisor/manager.
- Ensure smooth coordination during VIP arrivals, departures, and special occasions.
- Maintain confidentiality of guest information.
- Ensure compliance with hotel safety, security, and hygiene standards.
Required Skills & Qualifications
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Work Location: In person
