Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.
Company Details
Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence.
Requirements
-
9+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles.
-
Must have Salesforce Certified Administrator certification and Salesforce Certified Platform Developer I certification.
-
Strong expertise in Salesforce configuration across Sales Cloud and Service Cloud; Marketing Cloud is a plus.
-
Hands-on experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs.
-
Experience owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support.
-
Experience implementing AI or advanced analytics capabilities within CRM platforms.
-
Strong understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization.
-
Experience leading or mentoring Salesforce developers, administrators, analysts, or platform support teams.
-
Experience supporting Marketing, Sales, Customer Service, and Analytics functions.
-
Strong stakeholder management and communication across technical and non-technical teams.
-
Bachelor’s degree in Business, Information Systems, Data Science, Computer Science, or a related discipline; equivalent experience considered.
-
Advanced Salesforce, architecture, Marketing Cloud, or AI-related certifications are preferred.
-
Experience in B2B, distribution, manufacturing, or multi-ERP environments is a plus.
Responsibilities
-
Own Salesforce as the enterprise CRM platform across Marketing, Sales, Customer Service, Analytics, and Technology.
-
Define CRM strategy, roadmap, architecture, and backlog priorities.
-
Provide technical leadership across Salesforce development, architecture, integrations, security, performance, and deployment.
-
Review solution designs and oversee code quality, testing, maintainability, and Salesforce best practices.
-
Guide developers and technical teams through complex Salesforce, integration, performance, and governor-limit challenges.
-
Identify and manage Salesforce technical debt, legacy integrations, inefficient automation, and platform risks.
-
Lead CRM data governance, validation, profiling, cleansing, UAT, and quality assurance.
-
Design and optimize Salesforce workflows, automation, and business processes.
-
Support integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools.
-
Evaluate and scale AI-enabled CRM capabilities including predictive insights, recommendations, and automation.
-
Enable CRM data for personalization, forecasting, and intelligent customer interactions.
-
Own Salesforce dashboards, reporting, analytics, and data readiness.
-
Hire, coach, mentor, and develop CRM team members.
-
Drive user adoption through training, documentation, enablement, and change management.
-
Manage Salesforce releases, enhancements, platform health, and production issues.
-
Partner with vendors, developers, architects, administrators, Data, Analytics, and Technology teams.
Job Details
Remote - India | USA Shift: 6:00 PM to 3:30 AM IST
Interview Process
-
Recruiter Screening
-
Salesforce Technical Assessment
-
Hiring Manager Round
-
Leadership & Stakeholder Round
-
Final Interview
Important Note
ClanX is a recruitment partner, helping Antylia Scientific hire CRM Manager, Salesforce & AI Enablement.
