Job Summary
Ascend is seeking a Community Manager to build, engage, and support our growing online learning community. The ideal candidate is passionate about community engagement, relationship building, and delivering an exceptional experience for our members.
Key Responsibilities
- Welcome and engage new members.
- Moderate online communities and encourage participation.
- Create engaging discussions, polls, and announcements.
- Promote webinars, events, and learning initiatives.
- Build strong relationships through one-on-one interactions.
- Coordinate with internal teams to support community activities.
- Update CRM records and maintain follow-up activities.
- Monitor community engagement and recommend improvements.
Qualifications
- Bachelor's degree preferred.
- 2–4 years of experience in Community Management, Customer Success, Client Success, or Relationship Management.
- Excellent communication skills.
- Experience with Discord, WhatsApp Communities, Facebook Groups, LinkedIn Communities, or similar platforms.
- Familiarity with CRM software.
- Strong organisational and problem-solving skills.
- Ability to work independently in a remote environment.
Why Join Ascend?
- Opportunity to work with a fast-growing international EdTech company.
- Exposure to innovative learning programs in AI, Robotics, Esports, and Future Skills.
- Performance-driven culture with career growth opportunities.
- Collaborative and supportive remote work environment.
Work Location: Remote
