Industry Preferred: IT / Software Product/ Computer Hardware/ Telecom
Job Description:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues of any apple product.
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until theyvesolved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. softwaredevelopers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
- Prepare accurate and timely reports
KRAs:
- Customer Support
- Customer Handling
- Query Resolution
- Technical Support
Key Account Management.Desired Profile:
- Should have excellent communication and presentation skills.
- Ability to understand customer queries.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Must have ios & Mac knowledge.
Education:
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
