OVERVIEW: call center is a centralized communication hub managing patient interactions, including appointment scheduling, triage, and inquiries, to improve patient experience and operational efficiency.
Key Functions and Services
- Appointment Management: Scheduling, rescheduling, and sending reminders to minimize no-shows.
- Medical Triage & Support: Answering patient inquiries, providing care advice, and managing nurse triage or symptom checking.
- Patient Communication: Handling inbound complaints, scheduling physician referrals, and coordinating care.
JOB DESCRIPTIONS:
Patient Care Executive: Call Centre
1. He/she will never leave the counter unattended at all time of day / night even if he / she has to go somewhere, somebody should be informed to attend to telephone calls.
2. He/she will maintain a message register in which he/she will enter the name of caller, Tel. no and message if any. This message will be transferred to the concerned person at the earliest opportunity personally or telephonically.
3. He /she should have the details of Phone no. and availability of all the staff members of hospital including consultants, suppliers, VIP’s, trustees and related people.
4. He/she should be well aware of various hospital facilities/doctors availability timings and schedule of charges of various facilities. He /she will carry the detailed list of all these things, in writing & properly displayed at counter.
5. Check the welcome prompt.
6. Check on any important information that can be of importance.
7. Check that who is the Chief Medical Supervisor and doctors on duty (CMO).
8. Check the compliant status of faulty telephone.
9. The call operator always keeps in ready a note pad and pen before phone rings.
10. External calls are given preference over internal calls
11. A call is answered with a greeting and attended.
12. Always give a privilege for caller to disconnect. Never disconnect on your own.
13. Update the call data on regular basis (internal and external calls)
14. All paging and public announcements systems should be known.
15. Informing the OPD Front Desk Executive about new telephone extensions to update.
16. The call operator should be able to book appointments for OPD
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,708.30 - ₹20,500.20 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
