Job Description
ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES
· Ensures platform alignment with the business strategy
· Provides consultative technical leadership to the platform team
· Creates and maintains a detailed view of the existing architecture
· Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
· Resolves technical escalations, including responding to defects
· Participates in process workshops
· Assists in migrating configuration across instances
· Oversee the implementation and maintenance of platform integrations
· Oversee the security of the Now Platform
JOB REQUIREMENTS
Education and Certifications
· Bachelor's Degree in Computer Science or related
· ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
· ITIL Foundations Certification preferred
Experience
· Total 12+ yrs of experience and 8+ years relevant work experience
· Must have architectural experience with Service now
· Must be willing to work in shifts
· Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
· Experience with complex software solutions.
· Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
· Success driving complex issues through analysis and resolution
· Industry domain expertise
· Experience writing technical functional specifications required
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Knowledge, Skills and Abilities
Required Skills
· Proven experience in configuration, customization, development, and administration on the ServiceNow platform
· Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
· Proven experience in working within both waterfall and Agile/Scrum methodologies.
· Practical experience of setting up ServiceNow API’s and MID servers
· Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
· Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
· Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
· Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
· Excellent conflict management and negotiation skills
· Ability to train and support others on functional area-related topics.
Preferred Skills
· Proven organizational skills
· High energy, ambitious self-starter with an aptitude for learning and customer focus
· Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
· Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
· Working knowledge of vendor management principles and procedures.
Pay: ₹1,500,000.00 - ₹2,000,000.00 per year
Work Location: In person
