Overview:-
Programming LLC was started with the mission to provide “Economic as well as Efficient” software solutions. We firmly believe in the credibility and scalability of Digital Transformation. Our services focus on Mobility Solutions, Custom App Development, Cloud Solutions, IoT, AR/VR, Blockchain, Artificial Intelligence & Machine Learning, Predictive Analytics & Big Data Solutions, and several other trending and emerging technologies. At its core, Programming LLC develops solutions that help clients accelerate their business processes, achieve optimum productivity, and mitigate risks.
Website -http://www.programming.com
Industry - Information Technology & Services
Company size - 5,000+ employees
Headquarter- Los Angeles, California
Type - Privately Held
Founded - 2000
Job Description :-
Role-
CHAT SUPPORT AGENT
Location: PanchkulaShift: 24/7 Rotational (Night Shift Included)Week Off: Rotational What we’re looking for:The following outlines the baseline profile we expect for Tier 1 support agents on this program:
* Experience: 2+ years in customer support, dispatch, or logistics. Prior chat support experience is strongly preferred.
* English proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role.
Tech proficiency: Comfortable using multiple tools simultaneously (e.g., Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards).
* Typing speed: Minimum 50 WPM with high accuracy.
* Multitasking: Ability to manage 3+ active chats simultaneously without loss of quality.
Emotional intelligence: Able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.
Bonus Points:
Experience in Logistics / CSA
Why join us? Work with a growing IT company Fast-paced, high-learning environment Great career growth opportunities
Pay: Up to ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
