Job Title: Content Publishing Specialist
Job Type: Full-Time
Position Overview: We’re seeking a solution‑oriented Content Publishing Specialist to run day‑to‑day website publishing and content operations. You will manage content through our Sitecore CMS, triage and resolve authoring issues, ensure SEO and accessibility best practices, and partner with product, marketing, and engineering to deliver accurate, accessible, on‑brand experiences across our digital properties.
Key Responsibilities:
- Issue triage & support: Serve as an owner for content authoring issues; assess, resolve, or route via our ticketing system (OneSupport), meeting defined SLAs. Maintain a clear backlog, rootcause recurring issues, and propose process or configuration fixes.
- CMS operations (Sitecore): Build and update pages using components and templates; manage media, redirects, content tree hygiene, and metadata/taxonomy. Configure and run workflows, manage permissions/roles for authors, and coordinate content moves/publishing across environments. Partner with developers to integrate content with features and data sources; support UAT and rollback during release windows.
- Collaboration: Work closely with product managers, developers, content creators, and marketers to ensure search engine optimization and content management system best practices are integrated into product development.
- Customer Service: Provide high quality service to internal clients, following prescribed processes and making recommendations for process optimizations.
- Optimization: Optimize our websites for search engines to improve on-page elements such as meta tags, headers, and content for improved search visibility. Assist in the creation and optimization of content to align with SEO goals.
Qualifications:
- Bachelor's degree in Marketing, Communications, Information Technology, or a related field.
- Hands‑on experience with enterprise CMS (Sitecore strongly preferred) including components, templates, workflows, and basic configuration.
- Basic HTML/CSS for safe content fixes (non‑developer level).
- Working knowledge of on‑page SEO and web accessibility fundamentals.
- Proficiency in support ticket management systems (preference for OneSupport)
- Strong communication and collaboration skills.
- Ability to work independently and manage multiple projects simultaneously.
- Detail-oriented with a passion for continuous learning and improvement.
