Key Responsibilities:
Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and standard software applications.
Diagnose and resolve hardware and software issues.
Configure and support email clients such as Microsoft Outlook.
Install and troubleshoot network printers and scanners.
Perform system upgrades, software installations, and patch updates.
Create and manage user accounts in Active Directory (basic level).
Assist users with password resets and access-related issues.
Troubleshoot basic LAN, Wi-Fi, and network connectivity problems.
Maintain IT asset inventory and documentation.
Escalate complex technical issues to senior engineers when required.
Ensure timely resolution of support tickets while adhering to SLAs.
Required Skills:
Knowledge of Windows 10/11 installation and troubleshooting.
Basic understanding of computer hardware and peripheral devices.
Familiarity with Microsoft Office 365 and Outlook.
Basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
Knowledge of Active Directory and user management.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience
- 6 months to 1 year of experience in desktop support, IT helpdesk, or technical support.
Pay: ₹200,000.00 - ₹216,000.00 per year
Work Location: In person
