Sr. Solution Architect
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President - Platform Engineering lead Service Now Role Summary We are seeking an experienced Platform Engineering lead to build and lead a next-generation Service Now Platform Engineering Tower inside our global delivery organization. This role will transform Service Now delivery from configuration-centric execution to an engineered AI-ready and scalable delivery model. You will own the Dev Ops CI/CD ATF automation Observability and Gen AI enablement capabilities that power every regional delivery pod (Americas Europe India and Global support). The ideal leader blends deep Service Now engineering disciplined software delivery and the ability to scale frameworks across 50 + enterprise programs. Key Responsibilities: - Platform Engineering Strategy & Leadership - Define and operationalize the Platform Engineering Charter covering CI/CD ATF automation observability and AI enablement. - Partner with regional delivery heads to ensure engineering maturity and code quality across programs. - Lead the Accelerator Factory; - develop reusable subflows and Gen AI governance components. - Establish engineering standards aligned to Now Create ISO 9001 and CMMI. - CI/CD Dev Ops & Automation - Design and operate a unified Service Now CI/CD pipeline (Service Now Dev Ops / Git Hub Actions / 3 rd Party). - Integrate ATF suites code scanners and rollback logic for fully automated releases. - Automate multi-instance deployments for SPO APO HRSD ITSM IRM and FSO. - Ensure traceability from design build deploy validate with quality gates. - Quality Observability & Fin Ops - Implement Performance Analytics and external telemetry dashboards for latency SLA and release health. - Establish a Zero Surprise Delivery Framework linking test readiness and CI/CD health. - Define Model Economics Dashboards for token usage and AI cost forecasting. - AI-Ready Delivery Enablement - Integrate model governance and prompt versioning with data and AI teams. - Co-develop domain accelerators (SPO / APO / HRSD) to enable autonomous and self-auditing workflows. - Embed Gen AI - NADI and LLM patterns into the platform (Prompt Registry CAG context injection RAG retrieval) - Governance People & Community Building - Mentor developers and architects; - build a Platform Engineering Guild for training and certification. - Partner with HR and Delivery Ops to define career paths for Dev Ops and AI-Ops talent. - Lead a global team of 1014 engineers across CI/CD QA automation integration and observability.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Information Systems, Masters - Software Engineering
Certifications
AWS Certified Solutions Architect - Associate - UdemyUdemy, Certified Data Management Professional - RiversandRiversand, Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, TOGAF 9 Certification - The Open Group Architecture Framework (TOGAF)The Open Group Architecture Framework (TOGAF)
Required Skills
Agile Methodology, Business Process Management (BPM), Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Solution Architecture, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Solution Architecture
Remote Type -
Hybrid
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
