Eligibility
- 8- 10 years years of IT experience
- 6-8 years of SFDC experience Must have Sales/ Service Cloud experience
- Must have Lightning knowledge and experience, Apex/Visualforce Experience
- Well versed in Salesforce configuration, customization and integration
- Hands on experience on Service and Sales Cloud
- Experience with configuration and customization using SFDC
- Experience of working on support engagements
Skills
- Good communication skills
- Good knowledge of Salesforce.com Governor limits, Lightning UI, Apex, Data Model Skills
- Should be a team player
- Knowledge of Visual Flow is a plus.
Responsibilities
- Coordinate with customer, product vendors and other stake IT Teams
- Ability to quickly provide accurate high level cost and schedule impacts of each proposed solution.
- Ability to communicate well with both business Subject Matter Experts and technical design and developers
- Service Support and Maintenance:
- Review incident/problem/change management plan created by team.
- Track issue/problem resolution.
- Conduct RCA.
- Define communication and issue resolution matrix.
- Drive and implement best practices for resolution of issues.
- Liaise with business users/SMEs to resolve issues if required.
- Review patch fixes created to prevent recurrence of complex problems.
- Track adherence to SLAs.
- Guide team members in the course of incident/ problem management.
- Conduct change impact assessment.
- Share change records with relevant stakeholders.
This position is based out of India. The candidate may be required to work across timezones, and must be ready to travel to the USA.
