Scarlet Splendour
Address: 9B, Wood St, Mullick Bazar, Elgin, Kolkata, West Bengal 700016. Landmark: Indian Gem and Jewellery Building
ABOUT THE COMPANY
Scarlet Splendour is India's foremost luxury design house, creating handcrafted furniture, lighting, and decorative accessories in partnership with celebrated European designers. Since our debut at Milan Design Week in 2015, our pieces have been placed in distinguished homes and landmark hospitality projects worldwide. We are vendor-approved across international markets and maintain showroom and project presences in Milan, London, Riyadh, Mumbai, and New Delhi.
ROLE SUMMARY
This is a backend sales role at our Kolkata Head Office. You will be the first point of contact for inbound enquiries from interior designers, architects, and private clients who reach us through our website, email, 1stDibs, and social platforms. Your mandate is to respond swiftly and eloquently, prepare accurate quotations, follow up with discipline, and convert enquiries into confirmed orders — all while maintaining the tone and precision that a luxury brand demands.
KEY RESPONSIBILITIES
› Respond to 10–20 inbound enquiries daily across website, email, 1stDibs, and social channels — within agreed turnaround times.
› Prepare and send accurate quotations using the company price master, including product specifications, finishes, lead times, and shipping terms.
› Conduct structured follow-up calls and emails on each open enquiry until a clear outcome is reached.
› Maintain complete and current records of every enquiry, quotation, and follow-up in the CRM.
› Coordinate internally with design, production, and logistics teams to confirm pricing, customisation feasibility, and delivery timelines.
› Prepare simple product presentations and catalogue extracts for client requests.
› Share a weekly enquiry pipeline report with management.
WHAT WE LOOK FOR
› Excellent written English — polished, warm, and precise. You will correspond with clients who expect refinement.
› Strong spoken English; fluency in Bengali and Hindi preferred.
› 2-4 years of experience in luxury sales, HNI client handling, or a client-facing pre-sales / inside sales role (real estate, export, hospitality, B2B preferred).
› 2-4 years of hands-on experience with CRM tools, inbound enquiry management, follow-up workflows, and client email communication.
› Convent-educated background preferred — the written and spoken English standard this role demands is non-negotiable.
› Proficiency in MS Excel and standard email tools.
› Comfort discussing and negotiating premium price points without hesitation.
› Discipline and ownership — nothing falls through the cracks.
WHAT WE OFFER
› A front-row seat at one of India's most recognised luxury design brands — with direct exposure to international clients, leading architects, and designers.
› Defined templates, structured training, and a clear process — so you can focus entirely on responsiveness and conversion.
› Compensation up to ₹25,000 per month, commensurate with experience.
› A growth path into senior client relations as our sales function expands.
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s):
- Are you currently available for a face-to-face interview at our Head Office in Kolkata?
- If shortlisted and interview timing is confirmed, will you definitely attend physically?
- This is a full-time in-office role (6 days a week). Are you comfortable with this work structure?
- Kindly confirm that interview no-shows after confirmation may lead to rejection for current and future openings.
- Why are you looking for a job change currently?
Education:
Experience:
- HNI Client Handling: 2 years (Required)
- CRM, Inbound enquires, Follow up calls, emaiing: 1 year (Required)
- Business development: 2 years (Required)
- Lead generation: 2 years (Required)
- luxury sales: 2 years (Required)
- Sales: 2 years (Required)
Language:
Work Location: In person
