We are hiring for Trainee Process Consultant (International Technical Voice Support) role for BPO Sector. This job is suitable for Freshers with excellent communication skills.
Job Title: Trainee Process Consultant (Technical Support) - Voice Process
Job Location: Bangalore( Bommanahalli, Bangalore)
Job Type: Full Time – Permanent
Experience: 0-1 years (Freshers with excellent communication skills are welcome)
Mode of Work: 5 days a week – Work from Office (Rotational Week off - not saturday/ sunday fixed off)
Shift: Rotational Shifts & should be open for Night shifts (Two-way cab facility available)
Salary (CTC): 3 LPA
JOB DESCRIPTON
Position Summary
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
- Under Graduates/Graduates
- Fresher
Desired Skills and Abilities
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Troubleshooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend customer requirements well.
- Good understanding of ISP.
Criteria
- Willing to work in Rotational shifts
- 5 days’ work/2 rotational weekly offs
- Transport facility provided
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher
Ready to Join Immediately!!!
Position: Trainee Process Consultant (Technical Support)
Willing to work in rotational shifts
5 Days working, 2 Days split off weekly
2-way transportation
Desired Skills and Abilities:
Good communication
Good Analytical Skills
Interested candidates can share their CV to '[email protected]'
Pay: ₹270,000.00 - ₹300,000.00 per year
Work Location: In person
