Business Division: BioBank (Health Bank).
Position: Executive Customer Relationship (ECR) / Key Account Executive (KAE).
Responsibilities:
1. Doctor & Hospital Relationship Management:
● Conduct in-person monthly meetings with all the assigned Gynaecologists (target doctor) to promptly
address feedback, deliver industry updates and strengthen partnership with best-in-class services.
● Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant
parents (target client) for stem cell banking services.
2. Key Account Management:
● Establish corporate partnerships with existing & new hospitals specialising in women and child care
services (target hospitals) to drive business growth.
● Engage in proactive education of expectant parents through personalised counselling or elevator
pitches about the benefits of stem cell banking.
● Distribute educational materials during their hospital visit to stimulate interest and awareness.
3. Marketing Event Management:
● Execute minimum four marketing events per month to enhance brand visibility & patient engagement.
4. Customer Delight Management:
● Gather pertinent client information to initiate cold calls and facilitate professional in-person
presentations at their home, office, or hospital.
● Deliver engaging presentations to expectant parents to consistently meet specified sales targets.
● Deposit client funds in the company's bank account within specified timelines.
● Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the
paramedic team during childbirth.
● Ensure clients and healthcare professionals receive excellent post-sales service to guarantee
satisfaction, retention, and referrals.
5. Market Intelligence:
● Provide actionable insights to drive strategic decisions based on industry trends and opportunities.
6. Performance Management:
● Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.
What We Seek:
● Experience: 0 - 3 years.
● Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.
● Vehicle: Two wheeler with valid driving licence.
● Availability: Weekends and late evenings. You will avail a week-off between Tuesday and Thursday.
● Language: Proficient in English & local languages.
● Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.
Learning Opportunities: Build strong connections with healthcare professionals & medical
institutions, ensuring their continuous engagement and satisfaction. Hone the art of effective
communication & host captivating marketing events to spark the interest of expectant parents. Master
the art of delivering persuasive presentations & delighting customers thereby meeting the sales goals
& elevating your performance.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
