Chennai, Tamil Nadu
Job Summary
The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and ensuring operational excellence. This position is crucial for troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction and security.
Key Responsibilities
Your initial focus will be on the daily management and monitoring of the current environment with a strong focus on maximizing and ensuring efficiency across the infrastructure. You will also be required to support new and innovative projects as they arise involving plenty of internal stakeholder exposure.
You will;
Manage and administer MS SCCM
Manage VMware ESXi infrastructure
Take an active role in windows server patch management on a rota basis
Take an active role in Disaster Recovery testing (SRM)
Manage domain controllers and participate in consolidation of domain controllers
Monitor and ensure the stable operation and efficient performance of the LeasePlan network and systems
Identify opportunities for improvements to current technologies
Investigate ways to automate manual tasks
Contribute to project work relating to the digital transformation and cloud/data centre migrations
Develop and maintain documentation, procedures and standards
Administer and update our knowledge sharing forums for relevant topics
Provide level 2/3 support, and troubleshoot issues to resolution
Plan and complete system upgrades as required
Have the ability to coordinate tasks and resources in order to deliver projects and resolve issues
Skill Requirements
Skills Requirements – Essential
8+ years’ experience in a similar administration/support role
8+ years’ experience of working with patch management tools (SCCM, WSUS)
8+ years’ experience of managing VMware environments including SRM
PowerShell scripting experience
Windows Server Operating Systems (2003-2022)
Active Directory, Domain Controllers, Group Policy, DNS and DHCP for multiple Windows domains
Experience of administering MS Exchange and messaging
Ability to work on own initiative and within a team both face-to-face and virtually
Proven analytical and problem resolution skills with the ability to work under pressure
Good time management skills and the ability to multi-task while working to a deadline in a fast-paced working environment
Ability to prioritize tasks
Strong communication skills both written and oral
Skills Requirements – Desirable
Experience of 3 rd party patching tools such as Patch My PC
Knowledge of monitoring tools such as DataDog, Zabbix, VMware vROps
Knowledge of AWS and SSM
Experience with Microsoft 365 and Azure service stacks including Azure AD
Be familiar with ITIL and project management methodologies
Be familiar with Service Desk ticketing (Atlassian Jira Service Management)
Other Requirements
Qualifications – Essential
BSc Computer Science or similar discipline
Qualifications – Desirable
Microsoft Certifications (MCITP, MCSD, MCSA, MCSE)
Linux certification, preferably RHEL
Any relevant Cloud Certifications
ITIL v4 Foundation Certification
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