We are looking for a Desktop Support Engineer to provide first-level technical support for end users. The ideal candidate should possess strong troubleshooting skills, a customer-focused approach, and a willingness to learn enterprise IT technologies.
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Provide first-level technical support for desktops, laptops, and peripherals.
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Install and configure Windows and Linux operating systems.
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Troubleshoot hardware, software, printer, and connectivity issues.
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Support user account creation, password resets, and access requests.
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Assist with onboarding and offboarding activities.
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Install and update business applications.
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Maintain IT asset inventory records.
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Escalate unresolved issues to senior engineers.
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Document support activities and resolutions.
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Follow IT security policies and operational procedures.
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Basic knowledge of Windows operating systems.
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Basic knowledge of Linux operating systems.
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Understanding of desktop and laptop hardware components.
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Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, LAN).
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Knowledge of Microsoft Office and productivity tools.
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Basic troubleshooting skills for hardware and software issues.
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Good verbal and written communication skills.
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Strong customer service orientation.
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Ability to learn new technologies quickly.
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Team player with a positive attitude and ownership mindset.
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Willingness to work in rotational shifts, including night shifts.
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Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
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Fresh graduates with strong technical aptitude are encouraged to apply.
