Customer Relations Executive (CRE) – Customer Insights
Location: Delhi
Industry: FMCG
Experience: 1–3 Years
Salary: ₹25,000 – ₹30,000 per month
Employment Type: Full-Time
About the Role
We are looking for a Customer Relations Executive (CRE) who enjoys interacting with people and understanding their needs, preferences, and feedback.
This is not a traditional sales role. There are no sales targets, no order booking, and no pressure to close deals.
The role primarily involves speaking with customers, distributors, and retailers to understand their experiences and expectations. Occasional visits to distributor/retailer locations will also be required so that you can better understand the market, customer behaviour, and day-to-day business challenges.
Key Responsibilities
- Interact with customers, distributors, and retailers to understand their needs and feedback.
- Build positive relationships and maintain regular communication with stakeholders.
- Understand customer preferences, expectations, concerns, and pain points.
- Visit distributor/retailer locations occasionally for market understanding and customer interaction.
- Observe market behaviour and identify factors influencing customer choices.
- Collect genuine customer feedback and share useful insights with the management/marketing team.
- Prepare regular reports based on customer conversations and field observations.
- Support the marketing team with real-world customer insights for improving products, communication, and marketing activities.
- Maintain accurate records of customer interactions and feedback.
Candidate Profile
- Graduate in any discipline.
- 1–3 years of experience in FMCG, Customer Relations, Customer Experience, Market Research, Retail, or similar fields.
- Excellent Hindi communication skills; knowledge of local language/dialect will be an advantage.
- Good listening and interpersonal skills.
- Should be comfortable talking to both distributors and retailers.
- Curious, observant, patient, and good at asking the right questions.
- Comfortable with occasional field visits.
- Candidates from pure aggressive sales profiles are not preferred.
Important: This is NOT a Sales Job
No sales targets | No order booking | No direct selling
The main focus is customer understanding, relationship building, market feedback, and customer insights.
What We Offer
- Salary: ₹25,000 – ₹30,000 per month
- Petrol/conveyance expenses for approved field visits will be reimbursed separately.
- Opportunity to work closely with the marketing/management team and gain strong exposure to customer insights and FMCG market behaviour.
Share your Cv on 7224883990
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
