Sholinganallur, Tamil Nadu
Job Summary
Role SummaryThe Senior Production Support Engineer provides end‑to‑end ownership of production incidents across P1–P4 severity levels, ensuring stability, availability, and rapid recovery of business‑critical applications. This role supports Salesforce, .NET applications, and Oracle databases, performing deep‑dive issue analysis and cross‑team coordination. The engineer also participates in a structured on‑call rotation to support 24×7 operations.
Key Responsibilities
Key Responsibilities Incident Management (P1–P4)Lead P1/P2 major incident response, ensuring rapid triage, communication, and service restoration.Manage P3/P4 issues within SLA and ensure timely resolution.Coordinate with Application Team, DB, and infrastructure teams during outages.Maintain incident dashboards, metrics, and knowledge base articles. .NET Application SupportTroubleshoot .NET Framework / .NET Core production issues.Analyze logs, exceptions, API failures, and performance bottlenecks.Support IIS‑hosted applications, configuration changes, and deployment validations.Work with developers to resolve code‑level defects and improve stability. Oracle Database SupportPerform SQL query analysis and troubleshooting.Investigate data inconsistencies and deadlocks.Collaborate with DBAs and Production Support for performance optimization and schema‑related issues. Cloud Application SupportDeployment/Release in cloud infrastructureExperience in CICD pipeline, KubernetesExperience in troubleshooting Failure in the Devops for application entity Issue Analysis & Problem ManagementPerform deep‑dive analysis of recurring issues.Identify system bottlenecks, integration failures, and data issues.Create SOPs, runbooks, and knowledge articles for repeatable issues. On‑Call Rotation ResponsibilitiesThe role includes participation in a structured 24×7 on‑call rotation: Rotational schedule (weekly or bi‑weekly) shared across the support team.Immediate response to P1/P2 incidents during off‑hours.Ownership of incident communication with stakeholders during on‑call hours.Perform post‑incident reviews and ensure follow‑up actions are completed.Monitor overnight jobs, integrations, and batch processes.Ensure handover notes are shared with the next shift.This rotation ensures continuous coverage for critical business systems.
Skill Requirements
Required Technical Skills .NET.NET Framework / .NET CoreC#, Web API, MVCIIS configuration & troubleshootingLog analysis (Serilog, NLog, ELK, Splunk) Oracle SQL, PL/SQLQuery tuningPerformance troubleshootingUnderstanding of schemas, triggers, stored procedures Cloud SkillsCICD, Kubernetes , Application log monitoring, Application deployment, Ansible General Support SkillsStrong debugging and analytical skillsExperience with ServiceNow/Jira/Remedy
Other Requirements
Usability of AI tools
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