Job Title: Front Desk Team Leader (TL) – Animal Hospital
Company: Utkarsh Animal Hospital
Location: Bhandup, Mumbai
Job Type: Full-time
Salary: ₹40,000 – ₹50,000 per month (Based on experience)
Job Summary
Utkarsh Animal Hospital is looking for an experienced and customer-focused Front Desk Team Leader to manage and supervise our front office operations. The ideal candidate will be responsible for leading the reception team, ensuring smooth patient registration and appointment processes, delivering excellent customer service, and coordinating with doctors and hospital departments to provide a seamless experience for pet owners.
Key Responsibilities
- Lead, supervise, and motivate the Front Desk/Reception team.
- Manage patient registrations, appointments, billing coordination, and front office operations.
- Ensure exceptional customer service by addressing patient and client queries professionally.
- Handle customer concerns and escalations effectively.
- Coordinate with doctors, nursing staff, and other hospital departments to ensure smooth daily operations.
- Monitor team attendance, performance, and productivity.
- Maintain accurate patient records and daily operational reports.
- Ensure reception areas remain organized, efficient, and compliant with hospital procedures.
- Train and guide new front desk staff when required.
- Maintain high standards of professionalism and service quality.
Required Qualifications
- Bachelor's degree in any discipline (preferred).
- 2–5 years of experience in front office, reception, or customer service roles.
- Prior experience as a Team Leader or in a supervisory role is preferred.
- Experience in hospitals, clinics, veterinary hospitals, or healthcare organizations will be an added advantage.
Required Skills
- Strong leadership and team management skills.
- Excellent communication skills in English, Hindi, and Marathi.
- Strong customer service and interpersonal skills.
- Ability to handle challenging situations and resolve customer concerns professionally.
- Good knowledge of MS Office and computer applications.
- Strong organizational, multitasking, and problem-solving abilities.
- Ability to work in rotational shifts.
Work Schedule
- Hospital shift
- Rotational week off
Salary & Benefits
- Salary: ₹40,000 – ₹50,000 per month (based on experience)
- Opportunity to work in a growing veterinary healthcare organization.
- Professional and supportive work environment.
- Career growth and leadership opportunities.
How to Apply
Interested candidates can apply by contacting:
Phone: 7715036904
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
