About the Role: We are looking for a young, smart, and dynamic Experience Centre / Showroom Manager with excellent communication skills and strong experience in handling end customers, architects, interior designers, and premium clientele. The candidate will be responsible for managing the daily operations of the Architectural Lighting Experience Centre and delivering an exceptional customer experience.
Key Role & Responsibilities
- Experience Centre Operations
- Oversee day-to-day management of the Architectural Lighting Experience Centre.
- Ensure the showroom is well-maintained, visually appealing, and aligned with brand standards.
- Manage product displays, lighting setups, and ensure functional demonstrations.
- Client Interaction & Customer Experience
- Welcome and engage with walk-in customers, architects, interior designers, and consultants.
- Understand customer requirements and provide tailored lighting product recommendations.
- Conduct guided showroom tours and explain product features, benefits, and applications.
- Maintain high standards of customer service and follow-up.
- Sales Support & Coordination
- Support the sales team with lead qualification and customer handling.
- Assist in preparing quotations, product presentations, and proposal follow-ups.
- Coordinate with technical and project teams to ensure smooth customer experience.
- Relationship Building
- Build strong relationships with architects, interior designers, and key influencers.
- Handle premium clients with professionalism and confidence.
- Support marketing events, workshops, and architect interaction programs hosted at the Experience Centre.
- Reporting & Administration
- Manage visitor logs, enquiries, and CRM updates.
- Prepare daily/weekly reports on customer footfall and showroom performance.
- Ensure proper inventory tracking of display products and samples.
- Required Skills & Qualifications
- 5–8 years of experience in showroom management, customer handling, or client servicing.
- Experience in lighting, home décor, interior products, building materials, luxury retail, or similar industries.
- Excellent communication, presentation, and interpersonal skills.
- Smart, confident, well-presented, and able to handle premium/high-involvement customers.
- Strong ability to understand product features and explain them clearly.
- Proficiency in MS Office and basic CRM tools.
- Ability to coordinate with internal teams and handle multiple tasks efficiently.
Interested candidates may share their resume and portfolio with the HR Team. At [email protected] & [email protected] .
